Privacy Policy

Effective date: 2026-02-11

Information We Collect

• Account & billing data: name, email, address, phone, company details, invoices, payment status.
• Service data: products/services purchased, configuration details you provide, usage/support history.
• Support communications: tickets, emails, chat logs, and attachments you submit.
• Technical data: IP address, device/browser data, pages visited, and diagnostics logs (as available).
• Cookies & similar technologies: to maintain sessions, security, preferences, and analytics (where enabled).

How We Use Information

• Provide, operate, and maintain services (including provisioning, authentication, and billing).
• Respond to requests and provide customer support.
• Improve performance, reliability, and security of our systems.
• Send service notices (maintenance, security alerts, invoice reminders) and account-related communications.
• Prevent fraud, abuse, and enforce our Terms and Acceptable Use Policy.

Legal Bases (where applicable)

• Contract: to deliver services you request.
• Legitimate interests: security, fraud prevention, service improvement.
• Consent: where required (e.g., optional marketing communications).
• Legal obligation: tax, accounting, and regulatory requirements.

Sharing & Disclosure

We may share information with:

• Service providers: payment processors, hosting/network providers, email delivery, analytics (if enabled), and support tooling.
• Compliance / legal: if required to comply with law, respond to lawful requests, or protect rights and safety.
• Business transfers: in connection with a merger, acquisition, or asset sale (with appropriate safeguards).

We do not sell your personal information.

Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Your Choices & Rights

• Access, update, or correct certain account information in the Client Area.
• Request deletion where legally applicable (some records must be retained for legal/accounting).
• Manage cookies via your browser settings (note: disabling cookies may affect functionality).

International Transfers

If you access services from outside our operating region, your information may be processed in jurisdictions that may have different data protection laws.

Children's Privacy

Our services are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The "Effective date" will reflect the latest revision.