Enterprise-grade AI automation for WHMCS tickets — powered by SOPs, knowledge, sentiment analysis, and intelligent routing.
Start 7-Day Trial $5 (BYO) BYO Key Plan Hosted Starter (GPT-4.x)
Install the addon, activate your license, choose BYO or Hosted, and enable AI per department.
What Makes hTech AI Different
Agent Assist & Auto-Reply
Use AI to draft replies for agents or fully automate responses per department. Control behavior at ticket, department, or global level.
SOP & Knowledge Engine
AI follows your internal SOPs and WHMCS Knowledgebase to ensure consistent, policy-aligned responses every time.
Routing & Sentiment Intelligence
Automatically tag tickets, detect sentiment, escalate priority issues, and route tickets to the right team faster.
Plans for Every Helpdesk
Start a Trial for $5 with BYO, or use our hosted AI proxy powered by GPT-4.0–4.1 today. GPT-5.x support will be available as an upgrade when released.
Plans for Every Helpdesk
Start a Trial for $5 with BYO, or use our hosted AI proxy powered by GPT-4.0–4.1 today. GPT-5.x support will be available as an upgrade when released.
Hosted Starter
GPT-4.x Proxy- Hosted GPT-4.0 → 4.1
- Agent Assist + Suggestions
- Basic analytics
- No auto-reply or routing
Hosted Pro
Most Popular- Hosted GPT-4.x
- Auto-Reply + Tag Routing
- Sentiment + escalation
- Priority proxy routing
Agency
Full Access- All automation features
- Knowledge Engine enabled
- Highest usage limits
- GPT-5.x ready
Automation Feature Matrix
These features are controlled by your plan and (where applicable) the Software Licensing configurable options. Add-on items are enabled by setting the option to Yes.
| Feature | Trial | BYO | Starter | Pro | Agency |
|---|---|---|---|---|---|
| Agent Assist Panel | ✔ | ✔ | ✔ | ✔ | ✔ |
| Suggestions (Admin Note Drafts) | ✔ | ✔ | ✔ | ✔ | ✔ |
| Auto-Reply Engine | ✔ | Add-on Auto-Reply Engine |
✖ | ✔ | ✔ |
| Tag Routing + Auto-Assign | ✔ | Add-on Tag Routing + Auto-Assign |
✖ | ✔ | ✔ |
| Sentiment Priority Uses: Advanced Escalation Rules |
✔ | Add-on Advanced Escalation Rules |
✖ | ✔ | ✔ |
| Knowledge Engine Knowledge Engine (Auto-KB Suggestions) |
✔ | Add-on Knowledge Engine (Auto-KB Suggestions) |
✖ | Add-on Knowledge Engine (Auto-KB Suggestions) |
✔ |
| Priority Proxy Routing | ✔ | Add-on Priority Proxy Routing |
✖ | Add-on Priority Proxy Routing |
✔ |
| GPT-5.x Models Optional upgrade flag |
✔ | Add-on GPT-5.x Models |
✖ | Add-on GPT-5.x Models |
✔ |
Note: BYO uses your OpenAI key. Hosted plans use the hTech proxy (GPT-4.0–4.1 today). GPT-5.x routing will appear once enabled.
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Deploy hTech AI Ticket Assistant in minutes and scale support without scaling staff.
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