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Licensing Troubleshooting: Common Activation & Verification Issues Print

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Common Symptoms

  • License shows invalid
  • Updates cannot be downloaded
  • Verify endpoint returns an error

Common Causes

  • Incorrect license key entered
  • Server cannot reach licensing endpoint (firewall/DNS)
  • Domain/installation identity mismatch after migration

Fix Checklist

  • Re-enter the license key carefully
  • Confirm outbound HTTPS connectivity from the WHMCS server
  • If you moved servers/domains, reissue the license if needed

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