Configure

hTech AI Ticket Assistant - BYO Unlimited

Run hTech AI Ticket Assistant using YOUR OpenAI API key (BYO mode). You pay OpenAI directly for usage, while the module powers smarter workflows inside WHMCS.

Included:
✓ Agent Assist Panel (staff drafts as admin notes)
✓ Suggestions (draft replies, smarter responses, and internal notes)
✓ Per-department AI modes: Off / Suggest / Auto-Reply (when enabled)
✓ SOP Engine + WHMCS Knowledgebase awareness
✓ Analytics, logs, and ticket insights dashboard

Optional Add-On Automation (enabled via configurable options):
+ Auto-Reply Engine
+ Tag Routing + Auto-Assign
+ Advanced Escalation Rules (Sentiment Priority)
+ Knowledge Engine (Auto-KB Suggestions)
+ Priority Proxy Routing (Hosted feature)
+ GPT-5.x Models (coming soon)

Privacy Notice:
Ticket content is processed only to generate replies/suggestions. We do not store your OpenAI prompts/responses on hTech servers. In BYO mode, requests go directly from your WHMCS install to OpenAI using your API key.