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hTech AI Ticket Assistant - Agency
Agency is built for high-volume operations, MSPs, and teams that want full automation and the most advanced feature set.
Included:
✔ 5,000 AI calls per month
✓ Hosted GPT-4.0 → 4.1 access via the hTech proxy
✓ Agent Assist + Suggestions
✓ Auto-Reply Engine (per department)
✓ Tag Routing + Auto-Assign
✓ Advanced Escalation Rules (Sentiment Priority)
✓ Knowledge Engine (Auto-KB Suggestions)
✓ Priority Proxy Routing
✓ Highest usage limits and full analytics suite
GPT Roadmap:
✓ GPT-4.x proxy supported today
+ GPT-5.x Models (coming soon as an upgrade flag)
Privacy Notice:
Ticket content is processed only to generate replies/suggestions. We do not store your AI prompts/responses on hTech servers. Hosted requests are securely processed through the hTech proxy for model access.
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Configurable Options
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