hTech AI Dashboard Overview – Understanding the AI Control Center Overview The hTech AI Dashboard is the central control panel for the AI Ticket Assistant. It... hTech AI Ticket Assistant — Installation Guide Thank you for choosing the hTech AI Ticket Assistant.Follow this guide to install, activate, and... hTech AI Ticket Assistant — AI Settings Guide AI Mode Select how the system connects to the AI service: Hosted Mode – Uses the hTech hosted... How to request and install the OpenAI API key. Overview The hTech AI Ticket Assistant supports Bring Your Own Key (BYO) mode. This allows you... Understanding Department AI Modes in the hTech AI Ticket Assistant Overview The hTech AI Ticket Assistant allows you to choose how the AI behaves for each support... SOP Management & How the AI Uses SOPs in the hTech AI Ticket Assistant Overview The hTech AI Ticket Assistant can use your company Standard Operating Procedures (SOPs)... Tag Routing Rules (Auto-Routing Setup) in the hTech AI Ticket Assistant Overview The hTech AI Ticket Assistant includes an Auto-Routing system that automatically... Ticket Insights, Flags, and Sentiment System in the hTech AI Ticket Assistant Overview The hTech AI Ticket Assistant includes an intelligent analysis system that reviews each... Knowledge Engine (Suggestions & Auto-KB Improvements) in the hTech AI Ticket Assistant Overview The hTech AI Ticket Assistant includes an optional Knowledge Engine that analyzes... Usage & Analytics Overview in the hTech AI Ticket Assistant Overview The hTech AI Ticket Assistant includes a detailed Usage and Analytics system that helps... AI Delay & Queue System (Cron + Delayed Replies) in the hTech AI Ticket Assistan Overview The hTech AI Ticket Assistant includes a Delay & Queue System that allows the AI to... Ticket Flagging (Manual Disable & Per-Ticket AI Control) in the hTech AI Ticket Assistant Overview The hTech AI Ticket Assistant includes a Ticket Flagging system that gives you direct... Troubleshooting AI Behavior (No Replies, Repeated Replies, Loops, Missing Actions) Overview The hTech AI Ticket Assistant is designed to respond intelligently and consistently,... Call Stats & Token Usage Explained in the hTech AI Ticket Assistant Overview The hTech AI Ticket Assistant tracks detailed information about every AI request it... AI Logs & Event Tracking in the hTech AI Ticket Assistant Overview The hTech AI Ticket Assistant includes a powerful logging system that records every... Admin Training Guide – How Support Staff Should Use the hTech AI Ticket Assistant Overview The hTech AI Ticket Assistant is designed to help support agents work faster, respond... Using hTech AI – Agent Assist (Sidebar Helper for Admins) Overview hTech AI – Agent Assist is a sidebar tool inside the WHMCS ticket view that helps...