How to Link Tickets to Projects in HTech PM

HTech PM can link WHMCS support tickets to projects so project work and support communication stay connected.

Linking a Ticket to a Project (Admin)

Open a ticket in WHMCS Admin. Use the HTech PM ticket widget (if enabled) to link the ticket to an existing project or create a new project from the ticket.

Viewing Linked Tickets From a Project

Open a project and select the Tickets tab to see all linked tickets, including quick links back to WHMCS ticket view.

Recommended Use

• Link tickets for work requests that impact project scope or deliverables
• Use project discussions for context and keep ticket replies for support history

Troubleshooting

• If the ticket widget does not appear, confirm the module hook file is installed and active
• Clear WHMCS template cache after updates